Auston Taber is Senior VP of Technical Service & Infrastructure at FranklinWH, where he leads field service, customer support, and the platforms that power whole-home energy reliability. He started as a solar installer and grew through operations, product, and service leadership. He focuses on resilient design, transparent communication, and measurable outcomes such as uptime, time to resolution, and customer satisfaction. His team partners with installers to raise skills, close feedback loops, and keep storage systems online through storms and outages. Auston is building tools and programs that make service a core capability, from proactive diagnostics to parts logistics and clear documentation. He believes durable hardware and honest aftercare beat throwaway tech.